You are here: Home Success Stories

CAAS streamlines document capture process with Canon DR5010C document scanner


Business Overview

Picture courtesy of CAAS

The Civil Aviation Authority of Singapore (CAAS) is a statutory board under the Ministry of Transport in Singapore. It represents the government in the negotiation of air services agreements as well as advises on matters related to civil aviation. Besides ensuring smooth and efficient airport operations, it also regulates and promotes the development of air transport. One of its key roles is to anticipate and deal effectively with the changing needs and demands of the aviation industry. CAAS has also developed and transformed Changi Airport into a major global, award winning air hub. Changi Airport is currently served by more than 80 airlines connecting to over 180 cities in more than 50 countries, with more than 3,900 weekly flights.

The Challenge

The Development & Engineering Division at CAAS looks after the overall Infrastructure and airport master planning, operations and maintenance of mechanical and electrical systems and civil engineering facilities at Changi and Seletar Airports as well as airport development projects such as the building of the 3rd passenger terminal. Concise documentation of all relevant paperwork is fundamental. This meant that the division has to maintain an extensive library of aviation systems engineering reports, concept development plans, test plans and procedures, etc.

Recognizing the importance of generating accurate eye-readable records for long term archival storage, the division started sourcing for a more effective document capture solution to meet the increasing needs of its document management processes. The Canon DR5010C document scanner (distributed by Pericom Imaging (S) Pte Ltd ) was decided after they had evaluated several options.

The Solution

Using Can’s DR5010C document scanner, the Development & Engineering Division at CAAS scan their various category projects documents double sided at 100 images per minutes for batch scanning. This ranges from odd sizes to right up to A3 sizes. Skew detection also prevents documents from tearing or jamming if large documents are fed at an incorrect angle. Ultrasonic sensors also detect any gap between overlapping pages to prevent the loss of images resulting from multiple documents being fed at the same time. This ensures that, even with large document batches, every images and page will be scanned.

“By automating the rate in images processing time, the end results is a more enhanced paper handling which is efficient and easy to maintain, said Mr. Lim Hoe Boon, Corporate Service Officer (Engineering), Development & Engineering Division, CAAS. “This has also enable an increase in our document capture processes and improves our productivity,”

The Results

Through the use of this solution, the Development & Engineering Division at CAAS reaped the following benefits:

  • Eliminate manual scanning for odd size paper documents and increase higher volume scanning thus saving time and increase their operation efficiency and productivity
  • No more missed images or missed pages; 100% accuracy in ensuring that every page is scanned in batch scanning
  • Scanned document and images are securely stored into CD-R.
  • Increase efficiency and turnaround time of accessing information that are scanned and stored in the CDs.