Pericom Imaging

DPEX improves productivity and customer services with Canon DR9080C document scanner

Business Overview

DPEX Worldwide Express Pte Ltd is an international express company that provides the business community with fast, reliable and secure door to door express delivery to over 180 countries and territories worldwide. Considered 5th largest express company in the Asia region, DPEX has over 155 locations in the region, 8000 collections each working day across Asia, 1800 employees working for DPEX network offices and more than 32,000 customers. Its extensive use of technology throughout the network provides efficiency, security and track ability to ensure that they exceed customers expectations by the highest standards of service quality through professionalism and commitment. Today, DPEX enjoys a high brand profile with a top 5 profile in most Asia countries.

The Challenge

As one of the leading players on the competitive express services industry, DPEX is continually looking for ways to improve its service level, cost structure, and increase productivity. Previously DPEX had used an older Canon desk top scanner and a multi function machine to scan its consignment notes (connotes). However, as the company grows rapidly, the volume of connotes also increased accordingly. To meet the increasingly volume of connotes to be scanned daily, the company started to look for a faster, more productive solution for their high-volume scanning. Accurate and speedy capture of the relevant details such as the consignment details, proof of delivery, especially the bar-code of the connotes was crucial. DPEX narrowed down their search to Canon’s award-winning DR-9080C after the I.T. team identified it to meet the production scanning needs of DPEX.

The Solution

Using the Canon DR9080C scanner, DPEX staff scan their daily connotes at 90ppm in duplex mode. The advanced on-board JPEG compression technology and new CIS line sensors of the scanner also boosted scanning speed and reduced the scanning time of over 3000 con-notes, from a day to half a day. This accommodated DPEX’s average volume of over 66,000 connotes received in a month. The quality of any wrinkled documents is also improved, thanks to both the scanner sensor’s dual light configuration, and a platen roller that holds documents firmly against the sensor. Canon DR9080C scanner’s ultrasonic double feed detector also senses gap between overlapping pages to prevent documents from being fed together. Papers of various thicknesses and sizes, are scanned in a single batch without a misfeed or jam thus ensuring a smooth and efficient high volume operation. “An integrated and efficient processing system of our con-notes is critical to our success in today’s increasingly competitive industry,” said Mr. Robert Rawcliffe, Operations Director, DPEX Worldwide Express Pte Ltd. “Canon DR9080C scanner‘s reliability, performance, and ease of use have helped DPEX gained the ability to meet the increasingly volume of paper work and add business at the same time. We expect to achieve even better productivity, information security, and customer service as we continue to grow rapidly.”

The Results

• Increase productivity and throughput
• Improve processing capacity
• Eliminate connotes procedural inefficiencies
• Reduce man-hours
• Scanned document and images are securely stored in the system, and backed up periodically in the server.

“Canon DR 9080C Scanner has shown versatility and reliability to meet DPEX’s requirements to capture its key connotes data without the loss of consistency or quality,” said Mr. Derek Lee, Group CEO, Pericom Imaging (S) Pte Ltd. “It is perfectly suited to meet the growing needs of industries and professions faced with the increased demand to convert huge amount of paper data into knowledge management.”