Top Surgery Center Selects Canon DR5010C Document Scanner to Improve Patient Records Capture and Management

 

About Susan Lim Surgery

Susan Lim Surgery is one of Singapore’s leading private surgery practices in Singapore.  Since its inception in 1995 Susan Lim Surgery has achieved rapid growth and is one of the largest multi-disciplinary private surgical practices in Singapore catering to both local and foreign patients from around the globe. Headed by its Founder and Chairman , Dr Susan Lim, has spearheaded the provision of integrated surgical services such as breast screening and surgery, cancer surgery, advanced laparoscopic surgery, robotic surgery, weight management, lifestyle surgery, and stem cell technologies. Patients receive premium healthcare, where the most advanced state-of-the-art technology treatments are utilized by the center's leading medical professionals. This philosophy not only includes the medical technology equipments and procedures used in patient care, but also to the business technology it uses to provide comprehensive patient service and contain costs.

 

The Challenge

As a premium integrated surgery practice in Asia,  it is important that all patients documentation,  primarily involving documents critical to patients health records are maintained efficiently.  Amongst the documents to be manually filed daily were patient case notes, medical records, doctor’s reports, operation records, laboratory  records, radiological investigations, email and correspondence, consent forms, prescriptions and other miscellaneous items. As the Practice has achieved rapid growth over the years, so has the ever-increasing  volume of patient records.  Previously, a multi function system was used to scan and archive paper work. This was both slow and time consuming. In addition, a partially formatting and paper feeder system, with slow scanning speed of the former system also contributed to teething problems.  To improve the way medical patients records were being managed and documented, and to sustain excellent customer service through proper document storage and retrieval, the IT team at Susan Lim Surgery  sought a technology solution to create a highly efficient and centralized process for managing physical records, minimizing paper requirements, speed conversion, saving space, and enabling the creation of a digital archive. Canon DR5010C document scanner was decided upon after evaluating several options

 

The Solution

Using the new Canon DR5010C document scanner, documents are now scanned double sided at 100 images  per minutes for batch scanning and saved directly in PDF format.  The High Speed Text Enhancement mode of the scanner also increases image processing time and enhances text from low contrast images ensuring that every single detail such as laboratory reports, or notations made by doctors in their reports   are captured. The Ultrasonic Double Feed Detection feature also prevents any lost images and ensures that every page of even large batches of documents of various paper types/ sizes and thicknesses from patient’s files are completely scanned. File sizes have also been reduced, thanks to lower dpi scans, and processing time slashed.  “By creating a comprehensive electronic repository of patient information from the outset," said Dr. Susan Lim, Chairman of Susan Lim Surgery.  "Vital patient information that previously took time to retrieve can now be accessed within seconds, eliminating potential errors and improving overall patient care.”

 

The Results

Through the use of this solution, Susan Lim Surgery has realized the following benefits:

• Increased efficiency, faster access and retrieval of patient records
• Reduced the response time to customer enquiries and improve customer services
• Increased higher volume  scanning thus saving time and increasing their operation efficiency and productivity
• Exceptional image quality and clarity
• Scanned document and images are accurately archived and indexed accordingly.
• Reduced space for paper and document storage
• Eliminates manual scanning for odd size paper documents 

"As a technologically sophisticated practice, Susan Lim Surgery had requirements it was seeking for its imaging systems," said Mr. Derek Lee, CEO of Pericom Group of Companies. "We are delighted that Canon DR5010C document scanner not only met the rigorous demands of a high-volume scanning environment, but also provided them with ease of use and increased productivity”